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I was there too. I thought the Sega CD was cool, but I didn't care about voice acting at all. RPGs were still a niche genre in the West, and most action games barely had stories. It was FFVII that made RPGs popular in the West, and it had no voice acting... it was the 3D and CG scenes that did it. CD-ROM was part of the next step, but without 3D it wasn't enough to make any console a success. Computers were expensive and people with a modern computer could buy a CD-ROM add on, but consoles were cheap and the difference in price was too much just for cutscenes and better sound.
Yeah, it took Sony and Playstation to put the whole package together but I'm saying the potential was there with the Sega CD. Perhaps it was too early for its time and being an add-on limited its potential.